Sometimes integration between Xero and enableHR may disconnect for technical reasons beyond our control.
Please note that if our customer support team reached out to you to reconnect Xero this means that your Xero account is no longer connecting properly, even though it may seem connected.
The most likely cause of this issue is due a user who connected the integration with Xero, is linked to a terminated record in their user access and therefore their access is terminated in Xero for security.
If this happens you would need to follow the steps below to reconnect again correctly.
Please follow the below instruction on how to re-establish the connection to your Xero account.
1. Go to Settings on the top right of your page
2. Select Account Settings
3. Under Account Details go to the Integration tab
4. Click on Disconnect from Xero
Please made a note of this Setting before disconnection from XERO
Your organisation may use only IMPORT or EXPORT or BOTH to XERO.
You would need this re-select these settings again after reconnection is complete.
As soon as you click on the “Disconnect from Xero” button in enableHR, the configuration settings continue to remain intact except for the automatic import/export checkbox.
Before DISCONNECTION
AFTER DISCONNECTION
Once the above is complete, you can MUST login to Xero and follow the steps below to confirm the disconnection is complete:
1. Go to Xero - Find the 9 dots on the right
2. Click Manage app connections
3. Click Connected Apps
4. If you see enableHR is still listed as a connected app, please click Disconnect from the list.
5. Please confirm again see below.
Once Xero has been disconnected
How to reconnect again in enableHR with XERO
Step 1:
Go to Actions > Integrations
Step 2:
Click on XERO - Set up our 2-way XERO Connector.
Step 3:
Please authorise the access from XERO to enableHR
Once is connected
Step 4:
Please go to account settings and update the XERO settings to the setting that you had before the disconnection.
If you have any further questions please email to
support@enablehr.com