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Annual Clients: What are top up fees?


Base Annual Invoice

Some of enableHR's clients pay for their enableHR subscription on an annual basis.  To do this, these clients have selected a base number of current worker records needed for their enableHR account each year.  If your organisation's account is set up as an annual client, you will then be billed for your subscription to cover this base number of worker records in lump sum each anniversary - this invoice is paid up front in advance for the year ahead. For example, the base might be 500 current worker records which is invoiced and paid for each year in advance.

Monthly Top Up Fees

If you are an annual client, payment for your base worker records is already paid for in advance (as explained above). 

In addition to this, your organisation may have busy periods throughout the year where the number of current worker records exceed the base amount.  The purpose of the 'top up' link is to automatically capture payment for these additional records on a monthly basis via credit card.  For example, if your account has 10 additional records above your base of 500 in the month of July, the top up link will capture payment for these 10 additional records for that month only.

You will receive an email 3 days prior letting your know the number of additional records as well as the amount for the top up fee.  Payment is processed automatically via your nominated credit card.

If you have no additional records, there is no top up payment required.

Further Information

If you need more information on enableHR's pricing model, please read here.

If you need to update your current worker record data, please read here

If you have any further questions, please contact Client Experience.


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