How can we help you?

User: How to reset your core enableHR User password

Follow

It is possible that you may forget your password for enableHR and are having issues logging in.

There are two ways to reset your password depending on whether the email address of the user has been entered into enableHR.

Scenario 1: Users have email address in enableHR

Step 1: Launch your Internet browser (preferably Google Chrome, Mozilla Firefox, Microsoft Edge).

Step 2: Go to enableHR website: https://www.enablehr.com.au/ or https://www.enablehr.co.nz/

Step 3: Click on ‘Login’ at top right corner of your screen.

mceclip0.png

Step 4: You will be re-directed to https://login.enablehr.com/. Click on ‘Forgot Password?’.

mceclip3.png

Step 5: Enter your username. Check 'reCAPTCHA' box. Click on ‘Reset Password’.

mceclip4.png

Step 6: Webpage will be displayed informing about an email being sent to the email address associated with the username. 

mceclip6.png

Step 7: You will receive an email with a link to set new password. Click on ‘Click Here’.

mceclip7.png

Step 8: Enter your new password and click on ‘Submit’.

mceclip8.png

Step 9: Your password is reset successfully.

mceclip9.png

 

Scenario 2: Users do not have email address in enableHR

Step 1: Launch your Internet browser (preferably Google Chrome, Mozilla Firefox, Microsoft Edge)

Step 2: Go to enableHR website: https://www.enablehr.com.au/ or https://www.enablehr.co.nz/

Step 3: Click on ‘Login’ at right hand top bottom of your screen.

mceclip1.png

Step 4: You will be re-directed to https://login.enablehr.com/. Click on ‘Forgot Password?’.

mceclip2.png

Step 5: Enter your username. Check 'reCAPTCHA' box. Click on ‘Reset Password’.

mceclip5.png

Step 6: Webpage will be displayed informing the user to connect with your manager to reset password.

mceclip10.png

Step 7: Managers can reset passwords by logging into core enableHR. Go to 'Account Settings' and then clicking on 'Usernames and Passwords'. Managers will need to click on the relevant user profile, select 'Edit' and can either generate a random password or manually type the new password for impacted users.

mceclip11.png

Have more questions? Submit a request

Comments