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Call Summary and Statistics Report

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What does this report do?

This report generates a breakdown of data relating to the handling of calls and callbacks as noted in enableHR.

How would a client use it?

This report is particularly handy for clients that use enableHR as an HR Shared Services tool and want to analyse call / callback trends. (ie. employees calling about HR items, these items are noted as 'calls' and ''callbacks' as a note against the employee profile.

 

Generation Screen

Sample of Generated Report

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