Sometimes integration between Xero and enableHR / HRAssured cloud may disconnect for technical reasons beyond our control.
Please note that if our client support team reached out to you to reconnect XERO this means that your connect is not connecting correctly even it looks like is connected.
The most likely cause of this issue is due a user who connected the integration with XERO, is linked to a their terminated record in their user access and therefore their access is terminated in XERO for security.
If this happens you would need to follow the steps below to reconnect again correctly.
Please follow the below instruction on how to re-connect enableHR/HRAssured Cloud.
1. Go to Settings on the top right of your page
2. Select Account Settings
3. Under Account Details go to the Integration tab
4. Click on Disconnect from Xero
Please made a note of this Setting before disconnection from XERO
Your organisation may use only IMPORT or EXPORT or BOTH to XERO.
You would need this re-select these settings again after your reconnection later.
As soon as you click on the “Disconnect from Xero” button in enableHR, the configuration settings continue to remain intact except for the automatic import/export checkbox.
Once the above is complete, you can MUST login to Xero and follow the steps below to confirm the disconnection is complete:
1. Go to Xero - Find the 9 dots on the right
2. Click Manage app connections
3. Click Connected Apps
4. If you see enableHR or HR Assured is still listed as a connected app, please click Disconnect from the list.
5. Please confirm again see below.
Once Xero has been disconnected
How to reconnect again in EnableHR with XERO
Go to Actions > Integrations
Click on XERO - Set up our 2 way XERO Connector.
Please authised the access from XERO to enableHR
Once is connected
Please go to account settings and update the XERO settings to the setting that you had before the disconnection.
If you have any further questions please email to