Slow Loading of Specific Reports
Client feedback was provided where attempts to run Document Activity by Type report (with an expansive criteria) would result in the system presenting a 504 (time-out) error. In summary, the data set requested was too large for the system to collate and generate.
The run time for the report Document Activity by Type and Document Activity Report (by Template) has been reduced from 30m+ to 2 minutes or less in our testing for the initial generation request with subsequent requests to be even shorter.
Update login link of OPR email notification for clients using SSO
In relation to Single Sign-On, our application currently only offers Identity Provider Initiated (IdP-initiated) SSO. What this means is that end users must log into our application via their Identity Provider's SSO page (e.g., Okta, ADFS, Azure AD or GSuite). Service Provider Initiated (SP-initiated) SSO gives end users the option of logging in directly from our login page which then sends an authorisation request to the Identify Provider. This functionality is still in development and will be available in future.
As a result, where clients have configured Single Sign-On, any automated email notifications which include links to login to Self Service would be incorrect as they would re-direct the user to our Self Service login page.
Moving forward, where clients have Single Sign-On activated (as indicated by the flag under SSO)
The system will ensure that in any email notification where the ‘Please log in to Self Service to action this task.' hyperlink is available, the user will be re-directed to whichever login URL is specified under the SSO tab (which, will be the client's SSO login page)
[General] Review code and summarise in lay terms what each Scheduled Job does
This improvement will mainly benefit Client Success but could also result in a reduced time to progress / resolve any tickets relating to these scheduled jobs.
In our system, we have hard-coded scheduled jobs which prompts the system to perform checks, trigger changes and actions or generate automated reports.
We have newly created a page which documents all active scheduled jobs along with the previous time the job ran, the next scheduled time and the current status.
That said, the terms used on this page would be as per the developer's original design and there was no indication as to what each scheduled job actually did.
Moving forward, when a staff member hovers over the scheduled task, it will now display a brief description of the task as drafted by our Product Support team.
As this page is only accessible by internal staff members, the effect won't be felt directly by clients but should any trouble-shooting / investigation be required to functions relating to the scheduled jobs, Client Success will now be equipped with easy to understand descriptions for each scheduled task.
[Online Performance Reviews] Add Operational and Strategic Objectives from eSS portal
Previously, employees would only be allowed to submit Personal objectives via Self Service.
Originally, this was designed intentionally to ensure that control over "tracked" objectives (objectives that are included in the performance review process) would be controlled by main application users.
Client feedback was that it would be "quicker and easier to have employees be able to set up their own strategic and operational goals".
There have now been two primary changes:
1. button in eSS will no longer say “Add a personal objective” but instead “Add an objective”
2. Self Service Employees will now be allowed to add their own Operational and Strategic Objectives:
Please Note 1: Operational and Strategic Objectives need to be approved by a AccountAdmin or SelfServiceAdmin user before they are included in the Online Performance Review process. Additionally, Employees still cannot remove their own objectives from Self Service. They will need to contact their respective AccountAdmin to request objectives to be removed.
Please Note 2: when employees enter Operational and Strategic Objectives, they will then be given a choice of selecting a rating scale for the objectives they enter. It is ideal if the employees are educated on which rating scale your organisation typically uses. They do have the option of selecting – No rating scale – but if they choose to do so, our default behaviour is that the comments become mandatory.
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