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Key Result Areas Directory (Online Performance Reviews)


Below are all of the standard KRA's which are pre-populated in the enableHR system.


The ability to adjust positively to unexpected factors that impact them
•    Reacts positively to changes in the workplace
•    Changes priorities when required without irritation
•    Adjusts quickly to different work environments
•    Demonstrates the ability to handle a broad range of different tasks and assignments
•    Adjusts personal style to meet changing demands


Analytical Thinking

The ability to make sense of information and draw logical conclusions

•    Critically evaluates information
•    Identifies flaws in own and others thinking
•    Integrates information from a range of sources
•    Identifies key issues and linkages
•    Identifies a range of relevant actions
•    Assesses risks and benefits before taking action
•    Selects the most logical course of action

The preparedness to offer and stand up for own views and ideas
•    Volunteers opinions without being asked
•    Advocates point of view in a positive and forthright manner
•    Argues for own view despite opposition
•    Maintains own view despite pressure to the contrary

Attention to Detail
The capacity and preparedness to ensure that work is accurate and error-free
•    Takes the time to check work for errors
•    Corrects errors in work before "handing in"
•    Strives to comply with quality standards
•    Strives to prevent errors recurring
•    Refuses to sacrifice accuracy despite time pressures
•    Demonstrates desire to get things "right first time"


Business Acumen
The ability and inclination to seek out and capitalise on business opportunities
•    Seeks out market information and takes an active interest in business issues
•    Shows preparedness to take measured risks
•    Gives considerable weight to the financial impact of decisions
•    Looks for opportunities to advantage the business
•    Acts quickly and decisively to secure a business edge or financial outcome
•    Remains focused on activities with the most commercial return

Challenging the Status Quo
The preparedness to probe, question and challenge how things are done
•    Checks to ensure the accuracy of others views
•    Looks for new or different ways of doing things
•    Critically evaluates the "traditional way" things are done
•    Speaks out on issues even when presenting an unpopular alternative view

The capacity to work closely with individuals to improve their competence and performance
•    Engages others regularly in one on one meetings
•    Works with and analyses individuals to understand their needs
•    Provides regular feedback to others on their competency and performance
•    Identifies and facilitates opportunities for individuals to grow
•    Gets "hands on" to role model competent behaviour to others

Commercial Awareness
The comprehension of the factors important to commercial success and business performance
•    Demonstrates understanding of budgeting and basic financial management principles
•    Recognises and suggests business opportunities
•    Demonstrates concern for cost control
•    Negotiates commercially advantageous terms

The ability to tailor spoken/written communication to ensure the desired message is both given and received
•    Uses appropriate pitch, tone and volume
•    Uses non-verbal communication to support verbal message
•    Presents information in a clear and concise manner
•    Tailors communication style to the audience and the context
•    Conveys complex instructions in a manner that is easily understood
•    Seeks confirmation of understanding
•    Communicates proactively to minimise the risk of misunderstanding

Conceptual Thinking
The ability to make sense of abstract information and communicate complex ideas to others
•    Recognises links between subtly connected events/factors
•    Solves problems without having to draw on prior experience
•    Communicates information without drawing on concrete examples or illustrations
•    Demonstrates ability to explain complex ideas using diagrams and models
•    Avoids unnecessary preoccupation with detail and "minutiae"
•    Demonstrates ability to "stand back" and see the "bigger picture"

Conflict Management
The ability to deal with and diffuse potential conflict situations
•    Demonstrates preparedness to discuss "areas of difference" openly and candidly
•    Focuses on the issues not the person
•    Acknowledges the right to differ
•    Strives to clarify the different views and perspective
•    Establishes areas of commonality and agreement
•    Seeks a mechanism for reaching a resolution
•    Seeks out hidden or unstated issues and deals with them

Creative Thinking
The ability to think of new and innovative ideas
•    Volunteers new ideas and suggestions for change
•    Approaches issues from a unique/different perspective
•    Makes connections and links that most would not expect
•    Proposes new approaches even when the "old approach " is adequate
•    Presents/communicates information in a fashion that engenders interest

Customer Focus
The desire to ensure that customer satisfaction is made a clear priority
•    Speaks positively and constructively about customers
•    Meets with and talks often about customers
•    Strives to match products/services to customer needs
•    Responds rapidly to customer requests
•    Demonstrates a desire to meet customer expectations
•    Puts self out in a bid to exceed customer expectations

The preparedness and ability to ensure work is distributed appropriately to team members
•    Demonstrates a concern for the efficient distribution of responsibilities and workload
•    Takes action to prevent own work "banking up" and slowing down output
•    Understands the ability of others to perform tasks successfully
•    Explains delegated tasks to others clearly and precisely
•    Provides ongoing advice/assistance with delegated tasks as required

Drive for Results
The commitment to delivering important outcomes in a timely fashion
•    Maintains focus on the most important goals
•    Closes off discussions with action points
•    Consistently implements agreed action plans
•    Strives to complete work on or before deadlines
•    Works quickly and efficiently on all tasks
•    Puts in the hours when extensive effort is required
•    Finds way past barriers and obstacles

Emotional Resilience
The capacity to cope with sustained pressure and adversity in the work environment
•    Works effectively with low levels of support and direction
•    Maintains activity levels and focus despite pressures
•    Maintains control over emotions even when provoked
•    Regains positiveness quickly after setbacks
•    Deals maturely with criticism

The capacity to communicate concern and support for others
•    Listens attentively to others
•    Demonstrates warmth and friendliness in interactions with colleagues
•    Demonstrates openness to other points of view
•    Demonstrates interest & concern in responding to others
•    Adjusts style/approach in response to person/situation

The ability to present information in a manner that others find persuasive and compelling
•    Actively networks and establishes rapport with others
•    Conducts self with focus and purpose in key interactions
•    Seeks input from others first to understand their position before presenting own views
•    Presents own views in a clear and articulate manner
•    Deals directly with any objections and concerns raised by others
•    Presents benefits of own position in a forceful and engaging fashion
•    Asks for commitment/agreement from others

The preparedness to take action without direction from others
•    Seeks responsibility beyond job requirements
•    Solves problems without being asked to do so
•    Anticipates problems and takes action to overcome them
•    Strives to exceed expectations
•    Actively contributes own ideas and knowledge
•    Takes responsibility without "leaning" on manager
•    Shares important information with other parts of the business without prompting

The capacity to communicate in an engaging manner that fosters loyalty and commitment
•    Talks about plans/visions for the future
•    Sets goals that stretch and challenge
•    Uses language that shows passion and enthusiasm for what can be achieved
•    Takes time to show people how they personally can achieve and contribute to the future
•    Encourages others and acknowledges their strengths and contribution
•    Rewards effort and achievement

Mental Agility
The capacity to think quickly and solve unfamiliar problems
•    Learns new information quickly
•    Finds solutions to problems outside of previous experience
•    Makes sense of confusing, complex information without extensive analysis
•    Picks up information communicated quickly, on the fly

Passion for Work
The interest and enthusiasm demonstrated towards own area of work/expertise
•    Keeps up to date with relevant industry developments
•    Seeks knowledge and information to enhance competence in role
•    Seeks to apply outside learning in the workplace
•    Speaks positively and constructively about own work and its importance
•    Demonstrates dedication to work and commitment to outcomes

Planning & Organising
The capacity to plan the work that needs to be done and then organise resources to ensure the work is completed
•    Effectively identifies priorities for action
•    Clearly identifies objectives and desired outcomes
•    Establishes steps required to deliver outcomes
•    Allocates timeframes and accountabilities for steps
•    Identifies and secures required resources
•    Allocates resources in the most efficient manner
•    Monitors progress closely
•    Intervenes effectively when there is a hold-up or blockage

Political Awareness
The capacity to "navigate" within an organisation in a manner that preserves own reputation and gets things done without "incident"
•    Deals astutely with politically sensitive issues
•    Knows who to involve to get things done quickly and efficiently
•    Knows the "right" way to do things to avoid negative repercussions
•    Keeps abreast of changes and developments within the organisation
•    Knows who to inform and "copy in" to keep all stakeholders on-side

Problem Solving
The ability to diagnose the cause of an issue/problem and then implement an appropriate solution
•    Takes time to explore the problem
•    Investigates the range of potential causes
•    Formulates strategies for addressing the cause
•    Takes action to implement strategy
•    Sets up systems/practices to prevent problem recurring

Pursuit of Excellence
The commitment to delivering work at the highest possible standard
•    Strives to deliver work that is error-free
•    Pushes self to better own performance
•    Encourages others to "aim high"
•    Follows through on undertakings
•    Seeks to understand and improve own "weaknesses"
•    Sets up systems to maintain quality
•    Refuses to compromise quality despite pressure

Relationship Building
The ability to cultivate rapport and establish trust with significant others
•    Initiates regular contact with significant others
•    Focuses on the needs/interests of significant others
•    Communicates to others that they are valued and a priority
•    Engages significant others on a more personal level
•    Maintains trust by delivering on expectations
•    Deals quickly and effectively with potential issues

Sense of Urgency
The predisposition to work quickly to achieve outcomes
•    Takes action without prompting
•    Sets aggressive deadlines/timeframes
•    Demonstrates clear commitment to meeting deadlines
•    Maintains a high level of productivity
•    Approaches tasks in an efficient manner
•    Maintains focus on urgent matters despite distractions
•    Works conscientiously to remove barriers and impediments

Strategic Thinking
The ability to identify what needs to be done in the short, medium and long-term to achieve a desired future state
•    Establishes a picture/vision of the organisations desired future state
•    Formulates comprehensive plans to guide the organisation toward desired future
•    Communicates plans to others in a manner that is clear and understandable
•    Makes decisions/changes that are consistent with and support the strategy
•    Adjusts plans as required in response to market/industry changes
•    Sets up information and measurement systems to track progress

Systems Thinking
The ability to understand and improve the systems/processes that underpin output
•    Demonstrates awareness of the processes underpinning work outputs
•    Critically evaluates current work practices and processes
•    Modifies processes/systems to deliver outcomes more efficiently/effectively
•    Monitors systems to ensure maximum productivity

Team Focus
The preparedness to participate in team activities and to support other team members
•    Seeks input from others in group situations
•    Makes effort to involve quieter team members
•    Develops ideas presented by others
•    Demonstrates interest in the progress/achievements of others
•    Takes time to help others achieve their goals
•    Makes team projects/activities a priority


For more information, please see Online Performance Review Lifecyle.


Below are other relevant articles about Key Result Areas:

Key Results Areas - How to Assign & Manage Individual Key Result Areas

Key Results Areas - How to Assign and Manage Group KRAs

How to Design New Key Result Areas

How to Group Key Result Areas in OPR

Applying weighting to an overall Key Result Area (KRA) group



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